FAQ's
- Shipping
- How does local pickup work?
- Local pickup is only available to those located in the Austin and DFW area. Once the order is prepared, you will be contacted and instructed what to do and where the pickup location will be!
- Do you ship internationally?
- We do ship internationally, but extra fees may apply.
- When will I receive my order?
- All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.
- What if I need to change the address of my order?
- If you need to make any minor adjustments to your order, Email support@nkndco.com and we will get back to you as soon as possible
- Sale Items & Exchanges
- Sale items cannot be refunded or exchanged.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nkndco.com
- Events & Wholesale pricing
- How can I get more Information for Wholesale Pricing?
- For wholesale pricing and information, please email wholesale@nkndco.com
- Party Favor Pricing
- If you have an event coming up and would like to discuss party favor packaging prices, contact wholesale@nkndco.com or book a free consultation meeting at the bottom of the homepage to discuss further.
- Customer service
- I would like to discuss Sponsorship Opportunities and Product Donations
- Members of the media can contact us at contact@nkndco.com We'd love to help, and look forward to hearing from you.
- For general questions, comments or the status of your order, please email support@nkndco.com
- Products & Orders
- Are your Products plant based?
- All products are plant based and handmade to make sure you get the best quality!
- How can I find out about restocks?
- Follow us on our instagram page and sign up for our email list to stay updated on restocks, upcoming sales, and exclusive deals
- How do I track my order?
- Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.
- How do I contact you if I have issues with my order?
- If you have any issues with your order, please contact us at support@nkndco.com and we will respond within 24 hours.
- What is the shelf life of your products?
- Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive the best quality